FAQ

We offer a curated collection of fine jewellery, including gemstone jewellery and classic designs crafted with attention to quality and detail.

Yes. All our gemstones are carefully sourced and checked for authenticity to ensure quality and trust.

We make every effort to display accurate images and details. Minor variations may occur due to lighting, screen settings, or natural gemstone characteristics.

Simply browse our collections, select your preferred item, and proceed to checkout to complete your purchase.

Orders can be modified or cancelled only within a short time after placement. Please contact our support team as soon as possible.

Customisation options may be available on select products. Please contact our support team for specific requests.

Yes, we deliver across India. Delivery timelines may vary based on location.

Orders are usually delivered within 5–10 business days. Custom or made-to-order items may take longer.

Once your order is shipped, you will receive tracking details via email or SMS.

Returns are accepted within a specified period after delivery, provided the product is unused and in original condition. Certain items may not be eligible for return.

To initiate a return or exchange, please contact our support team with your order number and reason for the request.

Refunds are processed after the returned item passes quality inspection. The amount is credited to the original payment method within the applicable processing time.

We accept major debit and credit cards, UPI, net banking, and other secure payment options available at checkout.

Yes. All transactions are processed through secure and encrypted payment gateways to protect your personal and financial information.

Avoid exposure to water, perfumes, and harsh chemicals. Store jewellery in a dry, soft pouch to maintain its shine and durability.

Please refer to our ring size guide on the product page. If you are unsure, we recommend measuring an existing ring or consulting a local jeweller.

You can reach us at info@thejwels.com or call +91 85955 31466. Our support team typically responds within 24–48 working hours.