Shipping policy
At The Jewels – Gemstones & Jewellery, we are committed to delivering your orders safely, securely, and on time.
Order Processing
All orders are processed within 1–3 business days after confirmation.
Customized or made-to-order jewellery may require additional processing time, which will be communicated at the time of order.
Shipping Coverage
We offer Pan India delivery. Orders are shipped through trusted and insured courier partners.
Estimated Delivery Time
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
Delivery timelines may vary due to unforeseen circumstances such as weather, logistics delays, or regional restrictions.
International Shipping
International shipping availability and charges may vary by location.
Customs duties, taxes, or import charges (if applicable) must be borne by the customer.
Packaging & Safety
All jewellery is shipped in secure, tamper-proof packaging.
Each order is carefully packed to ensure the product reaches you in perfect condition.
Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS.
You can track your shipment until it reaches your doorstep.
Delivery Issues
If the package appears damaged or tampered with at the time of delivery, please do not accept it and inform us immediately.
Any delivery-related concerns must be reported within 24 hours of receipt.
Need Help?
For any shipping-related queries, feel free to contact us at:
Email: info@thejwels.com
Phone: +91 85955 31466
